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In this series of blog posts, Simon Kemp gives his perspective on the recent Mastering SAP Technologies event, held in Sydney. This last post, 'That's a wrap!, provides some final comments.
Ultimately, if you’re client focused, you want to ensure you get the best outcome for your customer with the right people and the right technologies at the right time.
At the Mastering SAP Technologies event in Sydney, Gareth Ellem from the Australian Customs and Border Protection Service delivered a great session on user-centric design 'Functionally Rich, Best Technology – Why Do They Hate It?' He openly explained why one of his projects had failed to deliver a solution that the users could actually use, how it was redesigned using a much more user-centric design approach, and achieved far better user acceptance and adoption. Here are some of the key points I noted down:
I’ve worked with customers who are very interested in integrating SharePoint and SAP. So I was keen to learn more and attended Paul Fewster’s presentation on 'Duet Enterprise – What’s new with Feature Package 1?'
One of the things that struck me as a little odd was the lack of a clearly articulated roadmap for this product beyond this FP1. I hope that DUET Enterprise doesn't go the same way as DUET 1.0 and 1.5 did (there was a slide dedicated to telling us that the two products were not the same thing!)... but the jury is still out on that I think. Paul did show some good examples and you can find out more about FP1 here: http://blogs.technet.com/b/tothesharepoint/archive/2011/12/07/feature-pack-1-for-duet-enterprise-is-available.aspx
My advice is to carefully think about what you want to do before venturing down this path, it may be the right choice if you have lots of SharePoint development skills and the right use case but there may also be simpler more lightweight approaches to achieving what you want.
I think if we take the time to listen to our customers, nut out the problems fully, we can ultimately get the right outcome. Sometimes, as Gareth explained, this is not always the cheapest option, but I have to say, I think it’s the right one.
The conference ended with a panel session from the Australian SAP Mentors:
Here are some of the points that were discussed:
So that's it – my series of posts about the event has concluded. My thanks go out to everyone who managed, contributed and participated. I hope you found these short summaries useful!
Simon Kemp is the service line lead, User Productivity, for Plaut. He can be contacted by email: email@example.com.
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